Customer Experience Coordinator • REF17581B
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for a Customer Experience Coordinator for a building in central London.
The overall aim of the Customer Experience Coordinator is to work alongside the Welcome Host and other service providers to create and uphold a positive visitor experience.
The Customer Experience Coordinator will have the chance to create and cultivate the front-end user experience for guests and occupiers of the building. This includes: -
- Helping to creating the bespoke building app and uploading content
- Creating an events calendar and any required collateral, as well as running in house events
- Creating music playlists for the public space
- Providing concierge services as well as any other services that will create added value for the occupier’s experience.
This is a hands-on role, with the Customer Experience Coordinator working from the Reception desk and sharing the welcome responsibilities with the Welcome Host.
Shift details: 40 hour per week, shifts from 8am-5pm Mon-Fri.
Salary: £39,000 per annum.
Corporate reception experience is required for this position, as well as knowledge of running small in-house events and budget management.
The successful candidate will also have previous experience of using visitor management systems and will be happy to work alone or as part of a small team. They will be proactive and self-motivated, with a desire to implement a truly memorable customer experience.
The successful candidate will have strong communication skills, good attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.