Portico Safe Case Study - Portico Guest Services

Located in London, this stunning mixed-use development is made up of 15 new apartments, 18 retail units over two floors, and over 18,000 square feet of commercial space above. The site represents Portico’s first full-scale security contract delivered under Portico Safe.

In April 2021, Portico was selected to provide security, concierge and guest services to a whole host of users including high-net-worth residents with bespoke needs.

“It was important we sought a partner who has the experience and expertise in launching properties in high-profile locations and able to deliver our objectives for excellence across the board. Portico was the natural choice, and we look forward to expanding this relationship.” Daniel Ramrattan, Building Manager

We have 10 SIA accredited team members on site who work with the client 24/7, led by one manager who acts as the main point of contact.

All of the team members have been trained across manned guarding (to SIA level), control room and front of house roles in a way that allows our team to flourish – our vision for Portico Safe is to allow our employees’ personalities to shine, truly understand the individuality of our clients and equip them with the skills needed to respond to every unique need.

Portico Safe’s ‘one size fits one’ approach empowers us to go the extra mile to deliver what occupants and prospective buyers visiting the building need.

The residential properties are sought after by high-net-worth individuals who can have very particular and sometimes short-notice viewing needs, where the property agent may not be in attendance. To cater to this, we have given our team extra training to manage such viewings, which typically happen on weekly basis. In addition, senior members of APML have also called the team on many occasions to look after their clients for viewings of the apartments.

Smaller touches have also made a difference. For example, one of our officers decided to tackle the issue of waste generated by changing flower displays in residential apartments each week – using the old flowers, he makes arrangements for back of house and show apartments, a process which saves the client £9,000 a year.