Reception Manager • REF17717Q
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for a Reception Manager to oversee our well-established team based in the ground floor of a multi-occupied building in the city for a 1-year maternity cover contract.
This leadership role involves overseeing the front-of-house operation and ensuring an exceptional client and visitor experience at all times. As the primary liaison between the client, operations, and on-site teams, the Reception Manager will coordinate projects, track timelines, and implement innovative service improvements. The role also requires the ability to resolve challenges effectively, build strong stakeholder relationships, and uphold the highest standards of service excellence.
Hours: 40 hours per week, Mon-Fri between 7am-6pm
Salary: £36,881
The ideal candidate will have full management experience of leading teams, as well as front-of-house operations, ideally in a corporate environment.
They will have a demonstratable knowledge of high service standards, and experience in managing client relationships, resolving service issues, and driving continuous service improvement.
A strong understanding of operational procedures, Health & Safety regulations, and service excellence is also required.
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.