Reception Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently recruiting for a Reception Manager to oversee our brand-new front of house team in the London offices of a world famous Merchant banking group.

The Reception Manager role has 3 key elements. The first is to effectively provide management and direction to the team. The Reception Manager will be the first point of contact for all team members and will have to use excellent coaching skills to create a culture of excellence, steering the delivery of world class customer service!

Another key part of the role is managing the ground-floor based reception operation, as well as the booking and set up of meeting rooms and a switchboard service, setting standards through operational involvement and monitoring team performance. Innovation is also welcomed, as the Reception Manager will be expected to come up with new ways to improve our services. 

Finally, the Reception Manager will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador. 

Although the role is primary based in the city, the team will need to be available to cover a team member based at the firms Wimbledon office from time to time.

Hours: 40 hours per week, shifts between 7:30am-5:30pm from Mon-Fri
Salary: £37,000

The role is hands on, with the Reception Manager being involved in all aspects of the services that our team provides. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.

The successful candidate will ideally have experience of working at a supervisory level, preferably within a high-end customer service or corporate reception environment.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.