Mobile Reception Team Supervisor

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Team Support are our mobile team of Receptionists who help to satisfy Portico’s daily staffing needs. We are on the lookout for an empowered, organised and flexible Supervisor for the team.

As part of the management team for Team Support, you will help to oversee the cover requirements for the entire business! You will help to oversee the successful day-to-day operation of the largest team within Portico, ensuring that all service levels provided by the team are in line with our expectations and our client’s. 

This is a perfect role for someone who is ready to progress in a corporate environment. The right candidate is a people person with ability to adapt to an ever changing corporate landscape. You will spend some time on our client’s locations potentially covering senior roles, with the remining time spent working alongside the Team Support Manager and Assistant Manager, helping them to supervise the team.

Hours: 40 hours per week, shift patterns are 5 days out of 7 and can include weekends.
Salary: £35,000 per annum.

Previous Reception experience is essential.

Previous Supervisory experience is highly desirable.

Flexibility and communication skills are key for this position. As well as pro-activity, self-motivation and constant desire to improve service standards. You should be comfortable liaising with Senior Management, as building strong working relationships with our Location Managers is vital for continuity.

Finding solutions to all problems is another key element of the role. So, a “will-do” attitude, along with excellent organisation and problem-solving skills will give the successful candidate the ability to make quick and informed choices, based on risk and consequence.

Finally, knowledge excellent service delivery and the ability to manage this expectation remotely, will help the successful candidate to manage the expectations of both their team and the client.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.